" I know what I want...  I just can't find it"

 

Picture this: A customer walks into your store knowing what they want, money in hand and ready to buy. However, they can't find the item and are quickly overwhelmed by the sheer size of the store and the vast number of different products carried. 

So they wander around searching. And searching, finally finding an associate to help. But that employee's assigned to another department and doesn't know where the item is either, or if you even carry it. So they wander around together, searching, or call others to help. Finally, the customer leaves in disgust, heading down to your nearest competitor.

Or this: Your employee does find the location of where that item's supposed to be but finds it empty, apparently out-of-stock. So, unaware that you have fifty additional items in other locations throughout the store, the associate places an order for even more stock while the customer still leaves without buying. 

The result? A lost sale, a dissatisfied customer, wasted time, excess inventory, increased bottom-line expense and further constraints on valuable store space.

Far fetched? It happens all the time. 

In an industry with a traditionally high rate of turnover, a growing use of part-time help, and thousands of items in big stores, it's little wonder that a fairly large number of shoppers often get irritated when they can't find what they came in to buy, or can't find a store employee who knows either.

That's why we designed the iPAL product locator system to help both customers and employees find merchandise items easier and faster, particularly in large retail formats such as supercenters, supermarkets, home centers, and discount warehouse clubs. 

By combining the latest computing technologies with TreoSystems' unique patent-pending software, iPAL provides two primary functions for today's major retailers:

• To communicate immediate real-time product data and location information for store employees and customers, and

• To easily capture, update and track all product placements, stock moves and location changes instantaneously.

Whether it's an easy-to-use kiosk for the customer, a handheld mobile computing device for an associate or any store terminal for all employees, a retailer can now have a positive impact on a shopper’s store experience by being able to immediately provide the exact location of any product in the store along with helpful information such as its price, how many are in stock, and suggested related items they may need. 

iPAL also gives stores the capability to immediately capture, track and control location changes, streamlining the process of stock shelving, receiving, backstock management and planogram resets. The result is a unique tool for not only locating every retail product, but also giving all personnel access to location changes - both primary and alternative - immediately.

TreoSystems' iPAL give retailers greater visibility and control of merchandise by providing greater mobility tools to employees involved in product placement and inventory replenishment. With a better view of all merchandise locations, stores can reduce excess inventory, improve merchandise utilization and increase the productivity of its staff when stocking the shelves.

 

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